What is Echelon

The Ikara Echelon Advantage

The Ikara Echelon platform establishes benchmarks and parameters for all digital activities.

  • Measures performance against contracted systems guarantees.
  • Monitor digital systems and service levels by suppliers.
  • Identify end-user issues at the source.
  • Automate alerts to suppliers who can then resolve issues swiftly.
  • Minimise the financial impact on the business.
  • Provides transparency into operations.
  • Allows decisive action to identify fault allowing swift repair and improved performance.

Find out how to deliver a flawless user experience.

Ikara Echelon Features

Dashboard

Echelon provides a unique customisable Dashboard for instant access to the performance and metrics you require.

  • Customisable dashboard.
  • Instantly view the health & performance of your IT systems.
  • Understand the metrics behind your user experience.
  • View your service provider performance.
  • Simple daily or weekly visuals.

Business Objectives

Ikara Echelon focuses your objectives as a business first, and relates performance to how your IT systems support those key business objectives.

  • Setup specific objectives for your business.
  • Turn digital experiences into measurable KPI’s.
  • Measure objectives against your contracts.
  • Unique business objective reporting.

Services Map

View your entire digital operation across all applications and geographical locations.

  • View a map of your systems and their performance.
  • View service- state by location.
  • Colour coded system alerts.

Reporting

Our powerful reporting tool allows key technical personnel to be instantly informed the moment systems are heading toward degraded performance.

  • Alerts are instantly initiated via a RACI. (Responsible, Accountable, Consulted, and Informed) model.
  • Reports are available on specific applications, geographical locations, and service providers.
  • View KPI and SLA rich data.

Contracts

Supply contracts have a whole new meaning in Ikara Echelon. Your IT contracts come alive through digitising your contracts and leveraging our unique reporting engine.

  • Real-time updates from each service provider.
  • Monitor performance and deviations from agreed baselines of service providers.
  • Measure outcomes of contract performance.
  • Creating full transparency of service providers.
  • Service providers will see the same information.

Partners

Creating a symbiotic relationship with technology partners has never been easier.

  • Load your technology providers and lock in the agreed KPI’s and baselines of agreed performance.
  • Any deviation from these agreed KPI’s of partners will trigger alerts across the system.
  • Provides you the most timely and relevant data to assure you of optimal performance at all times.
  • Resolve issues faster with our automated alerting system.

Incidents

Empower your technical teams with detailed data to easily identify root causes.

  • Quickly get to the root causes of system incidents.
  • Reduce costs of incident investigations and downtime.
  • Ingest data from any tool using Rest API’s.
  • Identify end-user issues at the source.

Events

Events are the capture point for all source data we curate from all reporting tools and tests performed at the edge.

  • Generates poor performance metrics.
  • View available standards.
  • Filter data quickly for user experience.

Implement Ikara Echelon into your business today.

Industries

The Ikara Echelon platform can be deployed across any business, in any sector. 

Ikara is working with new organisations through its partners, across:

Government
and Defence

Health and
Education

Mining and
Construction

Retail and
Tourism

Finance,
Telco & Media

Got a Question?

If you want to explore Echelon’s capabilities further please drop our experts a line.

Head Office

Level 54, 111 Eagle Street,
Brisbane City QLD, 4000

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