Case study

Global mining giant cuts through cloud complexity and refines digital performance with Ikara Echelon

Hauling ore in the open-pit at PanAust’s Ban Houayxai Gold-Silver Operation in Laos. Photo courtesy of PanAustLimited

Overview

In recent years due to declining ore grades, scarcity of natural resources and the difficulty of obtaining licenses, Mining operations have faced increasing challenges. To deliver much needed productivity gains, technology such as artificial intelligence (AI), machine learning, automation and robotics, IoT, and cloud architecture have been leveraged to revolutionise the way mines operate.

One of Australia’s leading mining and metals companies with operations in multiple continents has been driving double digit productivity gains by utilising technology. However, decentralisation of business processes and application migration to the cloud, created visibility and transparency issues for the IT team. Needing to understand the full application journey and all the seemingly disparate
systems and providers which underpin their critical business services, they turned to Ikara.

The Challenge

In recent years due to declining ore grades, scarcity of natural resources and the difficulty of obtaining licenses, Mining operations have faced increasing challenges. To deliver much needed productivity gains, technology such as artificial intelligence (AI), machine learning, automation and robotics, IoT, and cloud architecture have been leveraged to revolutionise the way mines operate.

One of Australia’s leading mining and metals companies with operations in multiple continents has been driving double digit productivity gains by utilising technology. However, decentralisation of business processes and application migration to the cloud, created visibility and transparency issues for the IT team. Needing to understand the full application journey and all the seemingly disparate
systems and providers which underpin their critical business services, they turned to Ikara.

Solution

In order to get full visibility regardless of platform or provider the IT team turned to Ikara. Integrating data from the customers’ existing tools with their Echelon platform, Ikara was able to build a complete picture of all underlying services, components and parties that were combined to deliver the service employees were so reliant on.

From this view, Ikara were also able to demonstrate how the customer could maximise technology capabilities by optimising the performance of
infrastructure, network and applications. Off the back of these optimisations a thorough baseline could be established enabling clearly defined service level agreements for all parties with genuine alignment to user expectations and business objectives.

Results

From the insights presented by Ikara Echelon it quickly became apparent that a number of previously unknown, seemingly disparate components in the delivery chain were having a detrimental influence on performance. Once these performance enhancements were made, key system login time for staff was reduced by 10 seconds a user, saving this mining organisation close to 10,000 man hours a year.

In addition to these enhancements by using the insights gained from the combined performance data the

customer was able to architect a new fit for purpose global WAN and define a new global contract with their service provider. From the new baseline perspective generated of what performance actually meets business objectives the customer and service provider have clear key performance indicators. And, because Ikara Echelon incorporates Service Level Agreement and contract clauses, everyone has common metrics to report on and clear agreed forms of measurement.