Insights

Optimisation relies on
understanding

Today’s hybrid multi-cloud architectures unite applications, systems, networks, and platforms into an operations environment that delivers exceptional customer experiences.

Ikara CX Situation Report

Ikara CX Situation Report

The COVID-19 pandemic continues to change the world as we know it. And as we quickly move towards the end of Q1, not many realise how we are all living in a critical moment in human history. Consumer-brand relationships have changed. If the year 2020 saw a societal...

Metrics that deliver customer value and save your job

Metrics that deliver customer value and save your job

In July 2019, research and consultancy firm Gartner published a list of “8 reasons why more CEOs will be fired over cybersecurity breaches — and how to prevent it”. It’s a funny headline, but a serious issue. In the article Keep Your Job After a Cyberattack by Gartner...

Our focus on tackling cloud complexity

Our focus on tackling cloud complexity

As customer expectations accelerate digital transformation efforts across all industries, we’re also seeing increased demand for transparency when things go wrong. Yet as many organisations are quickly discovering, cloud complexity makes accurately pinpointing where...

PanAust Case Study

PanAust Case Study

Overview With over 3,400 staff across five countries, team productivity and connectivity are key to PanAust success. The PanAust IT team partnered with Ikara to define business processes that impact on internal users and identify the associated technology and services...