Optimisation relies on
understanding
Today’s hybrid multi-cloud architectures unite applications, systems, networks, and platforms into an operations environment that delivers exceptional customer experiences.
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Ikara CX Situation Report
The COVID-19 pandemic continues to change the world as we know it. As we quickly move towards the end of Q1, most of us realise we are all living in a critical moment in human history, but few may be aware of how the changes brought about by Covid-19 are impacting...
Metrics that deliver customer value and save your job
In July 2019, research and consultancy firm Gartner published a list of “8 reasons why more CEOs will be fired over cybersecurity breaches — and how to prevent it”. It’s a funny headline, but a serious issue. In the article Keep Your Job After a Cyberattack by Gartner...
Our focus on tackling cloud complexity
As customer expectations accelerate digital transformation efforts across all industries, we’re also seeing increased demand for transparency when things go wrong. Yet as many organisations are quickly discovering, cloud complexity makes accurately pinpointing where...
Global mining giant cuts through cloud complexity and refines digital performance with Ikara Echelon
Overview In recent years due to declining ore grades, scarcity of natural resources and the difficulty of obtaining licenses, Mining operations have faced increasing challenges. To deliver much needed productivity gains, technology such as artificial intelligence...
PanAust Case Study
Overview With over 3,400 staff across five countries, team productivity and connectivity are key to PanAust success. The PanAust IT team partnered with Ikara to define business processes that impact on internal users and identify the associated technology and services...