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Ikara Insights

Our focus on tackling cloud complexity

As customer expectations accelerate digital transformation efforts across all industries, we’re also seeing increased demand for transparency when things go wrong. Yet as many organisations are quickly discovering, cloud complexity makes accurately pinpointing where the problem lies across a growing service delivery chain increasingly difficult. In a recent study by Deloitte, 47% of C-Suite executives cited cloud complexity as “the factor that will have the most negative impact on cloud computing’s ROI over the next

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Business
Ikara Insights

Metrics that deliver customer value and save your job

In July 2019, research and consultancy firm Gartner published a list of “8 reasons why more CEOs will be fired over cybersecurity breaches — and how to prevent it”. It’s a funny headline, but a serious issue.In the article Keep Your Job After a Cyberattack by Gartner Australia’s Susan Moore, the company reported that it is the CEO that typically shoulders the blame for cybersecurity incidents — even more so than the IT executives. The

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Business
Ikara Insights

Ikara CX Situation Report

The COVID-19 pandemic continues to change the world as we know it. As we quickly move towards the end of Q1, most of us realise we are all living in a critical moment in human history, but few may be aware of how the changes brought about by Covid-19 are impacting consumer-brand relationships. According to the World Economic Forum (Davos Manifesto 2020), last year accelerated the societal shift in consumer trust with consumer sentiment towards

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