Real-time data from Ikara’s Echelon platform and consultancy with our experienced team enabled the PanAust IT team to realign its technology based on data and proactively report breaches of service against key performance indicators. This initiative has protected the business from lost productivity and decreased service costs.
Headquartered in Brisbane, Australia, the PanAust IT team supports over 3,400 staff based in five countries.
- New systems and applications were being integrated after a series of acquisitions
- Users experienced noticeable performance differences
- Technology performance impacted on staff productivity
Ikara’s Echelon platform was then installed to give the senior management a clear understanding of the current service baseline and to establish key business performance indicators that enable PanAust to ensure its workforce can do their work efficiently.