Echelon Makes Service Relationships with Partners an Absolute Pleasure

every single time

Ikara Echelon combines and translates hundreds of measurements from complex multi-vendor operating environments into a meaningful view of system performance for your technical and business teams, vendors and service providers.

Ikara Global

Who we’ve worked with

Communicate Digital Simplicity

Simplicity is a goal all organisations aspire to. Yet as enterprise organisations embrace cloud technology, they are actually facing increased complexity which leads to common challenges:

Confusion around SLA, KPI and Service Warrantee

Performance issues lost within a maze of metrics and silos

Difficulty getting multiple vendors to work together

Solution

Your Digital Data Clarity Awaits

For enterprise organisations delivering a digital solution that meets customer expectations has resulted in a myriad of legacy systems, modern cloud applications and bespoke integrations often with no clear boundaries or ownership. It’s time to get your data together.

Your Digital Data Clarity Awaits

Ensure Digital Success with Ikara Echelon

Gain actionable insights across an increasingly complex delivery chain

 

  • Maximise IT investment and combine data from existing toolsets into a single pane of glass
  • See all services affecting your core applications – even the components outside your control
  • Turn technical metrics into insights about applications which impact your business objectives

Align your IT teams, vendors and service providers to a shared view of what’s important to your business

 

  • Build a culture of data-driven innovation between your internal technology teams, vendors and consultants
  • Capture a single view of your internal and external service ecology to see the true health of your core applications across the entire delivery chain
  • Drive accountability throughout your digital ecology using real-time alerts and automated notifications when system events begin to impact business outcomes

Drive measurable Service Assurance with your service providers and across your teams

 

  • End the blame game by having the full picture of multiple data points tied into your agreed SLA’s, rather than a hypothesis based on different perspectives
  • Establish performance baselines, set industry best practice targets and track your operation to meet these targets
  • Compare alternative providers based on baselines and actual measured performance

Bring your data together with

Echelon

Customers and staff expect fast, secure and seamless digital experiences but the true health of digital performance is often lost beneath a maze of metrics and siloed areas of data and responsibility. For enterprise organisations delivering a digital solution that meets expectations often results in a myriad of legacy systems, modern cloud applications and bespoke integrations with no clear boundaries or ownership.

With Echelon
Without Echelon